Frequently Asked Questions
Everything you need to know about our premium arborist-inspired apparel and gear.
How do I know which size to order for workwear?
Our apparel is designed for both performance and comfort. We provide a detailed size guide on each product page. If you are between sizes, we recommend sizing up for increased mobility during climbing and fieldwork.
What is your return policy for apparel and boots?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for safety reasons, specialized climbing hardware and PPE cannot be returned once the packaging is opened.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear or apparel ready for a specific job site deadline.
Are your work shirts and trousers flame-resistant?
Specific items in our collection are rated for FR (Flame Resistance). Please check the 'Technical Specifications' tab on the product page to verify the safety certifications for each garment.
Do you offer bulk discounts for tree care crews?
Yes, we offer corporate accounts and volume pricing for companies looking to outfit their entire crew in Bartlett Arborist Supply gear. Please contact our sales team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Shop Pay and Affirm for larger equipment and apparel purchases.